Frequently Asked Questions
At Prestige, we have real live actual human customer service representatives (crazy, we know!) available to answer your questions and offer advice every weekday during regular business hours (Central Time Zone). We love speaking with and getting to know our customers! But to save you some time, here are some quick answers to the questions we hear most often.
FAQS
- What’s on sale this month?
- Are there any new topicals or “after care” products?
- Do you have a new catalog?
- What’s the difference between “F Shank” and “K Shank” probes or needles?
- Does Prestige sell used epilators? Does Prestige repair epilators?
- Does Prestige sharpen or recondition tweezers?
- Where can full “sharps containers” be disposed?
- What are Prestige Online Rewards?
1. What’s on sale this month?
First, when you consider that Prestige is the only major distributor of clinical supplies to always offer FREE SHIPPING on orders of $150 or more, * there’s ALWAYS a sale happening at Prestige! Over the course of a year, FREE SHIPPING can help you save hundreds of dollars!
What’s more, Prestige always offers quantity discounts on needle purchases. Buy just 5 boxes of Ballet or Sterex needles and Prestige will give you a discount of 5% plus FREE SHIPPING. That offer is valid on regular priced needles any day—even when there is no sale going on!
Finally, we almost always have more deals and sales happening. The first place you’ll want to check is our website. Our current specials are featured on our home page in boxes just beneath the main “splash photo”. An even smarter idea is to have our specials sent directly to your inbox by signing up for our e-mail list HERE. And from time to time, we also offer special discounts and “scratch and dent” items on our Facebook page. Be sure to “like” us on Facebook.
* Some restrictions apply.
2. Are there any new topicals or “after care” products?
It’s always smart to ask about “what’s new”! At Prestige, we are constantly looking to add great new products to our lineup and, sometimes sadly, we must say goodbye to other products.
One of those much-beloved products that has been discontinued by its manufacturer is Soft Blend, a favorite after care treatment of many electrologists for its luxurious lavender scent and calming effect. An alternative we recommend here is Le Mieux O2 Calming Gel, a deep-hydrating gel containing 18 botanical extracts to quickly relieve skin irritation and redness due to treatment. Many clients find it incredibly soothing!
To keep up with all the latest product comings and goings—not to mention a whole lot of other useful information, alerts and advice—we highly recommend checking in with our regularly updated blog, “The Current“. You’ll find it in the main navigation bar on our website.
3. Do you have a new catalog?
Yes! We are happy to include one with your order, simply add a note and we’ll send it off in a jiffy. If you prefer to receive one before you order, click the link below.
4. What’s the difference between “F Shank” and “K Shank” probes or needles?
We’re so glad you asked! The “shank” is the end of the needle that is inserted into the needle cord. So the type of shank you need is really determined by the needleholder cord that is compatible with your machine.
In the U.S., F-shank needleholder cords are the standard and these require an F-shank needle. Outside the U.S., K-shank needleholder cords tend to be more common and these require the narrower K-shank probes. The two types of shanks are NOT interchangeable.
If your machine is compatible with either F- or K- type cords, and you are purchasing a new cord, then the choice is up to you. Most machines are compatible with either type of cord but check your owner’s manual to be sure! One additional note—Ballet “Tapered” needles are only available with K-shanks and therefore require a K-shank needleholder cord.
5. Does Prestige sell used epilators? Does Prestige repair epilators?
No and no. Prestige only sells new equipment. However, sometimes we do sell steeply discounted floor models and “scratch and dent” items. We typically keep these in our Clearance section and since there is normally a limited supply, be sure to check back often!
6. Does Prestige sharpen or recondition tweezers?
Sorry, no we don’t. One option you may want to consider is to sharpen tweezers yourself using a sharpening stone, available here. Sharpening will effectively extend the life of each pair of tweezers.
However, it’s important to note that while Diamond Grip tweezers can be sharpened, it will also result in losing the diamond dust that provides their namesake gripping power. What’s more, Diamond Grip tweezers should never be soaked in disinfectants that contain Glutaraldehyde, which will also destroy their diamond coating.
7. Where can full “sharps containers” be disposed?
The regulations for the disposal of sharps varies from state to state. You’ll need to follow the proper disposal procedure and locations mandated by the state in which you practice. One possibility is to check with your local pharmacy or hospital to learn if they will dispose of your sharps container, as they often will for their diabetic patients or customers. If you’re on friendly terms with your doctor or dentist, they may also agree to accept your discarded sharps at no charge.
8. What are Prestige Online Reward Points?
At Prestige, we love our loyal customers (almost as much as a good massage, but that’s another story!) To show our appreciation, we’ve developed a special rewards program.
Here’s how it works:
1. First, prior to making any online purchases, you MUST log in to your Prestige account. This is the only way for us to know you are an approved PROFESSIONAL customer—and, therefore, the only way you can view ALL of our products and discounted prices available ONLY to our professional customers.
2. For every online purchase you make, you will accrue Prestige Rewards Points (PRPs) you can apply toward future
purchases. Points earned may vary based on the products in your cart. You’ll be able to see how many points you’ve accrued in your account. PRPs remain valid for one year
from the date they are earned so be sure to redeem your points fairly often!
3. In order to redeem points toward purchases, you must first accrue 1,000 points. When you do, a box will appear during the checkout process allowing you to redeem your points. You can choose to redeem points in increments of $25 for a single transaction. When you redeem points, you will see both your discount and new point total displayed during the checkout process.
4. PRPs are awarded for ONLINE purchases only. We’re always happy to answer questions and assist you over the
phone, but to qualify for PRPs, your final purchase must be made online.